At Activork, we are passionate about improving the efficacy of Business – Customer Engagement, at scale.
Building upon your customer knowledge and business learnings, we use technology to create rich & personalized engagements for each of your Prospects and Customers.
Our Engagement solutions are built on three foundational pillars:
Relevance: Relevance of Context, Timing, and Medium of Communication
Proactive & Personalised: Preempt pain points and have specific responses. Each interaction should improve trust in the Customer – Brand relationship.
Accountability: Customer behaviour and efficacy of Engagement strategies should be continuously tracked and analyzed.